TCPA Compliant Privacy Policy

Effective Date: 10/31/2024

Introduction

At Texas Solar Panimals, LLC  (“we,” “us,” or “our”), we are committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the Telephone Consumer Protection Act (TCPA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your information. We encourage you to read this policy carefully to understand our practices regarding your personal information and your rights in relation to it.

• Information We Collect: We collect various types of personal information from you in different ways, including:

• Contact Information: This may include your name, phone number, email address, and physical address. This information is essential for communication purposes and to provide our services effectively.

• Account Information: When you create an account with us, we may collect additional information such as your username, password, and preferences related to your account settings and usage.

• Demographic Information: We may gather demographic data such as age, gender, location, and interests to better understand our customer base and tailor our services to meet your needs.

• Payment Information: If you purchase services, we may collect payment information, including credit card numbers and billing addresses, which is processed through secure payment gateways in compliance with industry standards.

• Usage Data: We may automatically collect information about how you access and use our website. This data may include your IP address, browser type, access times, pages viewed, and the duration of your visit. This information helps us improve our services and user experience.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. This includes tracking your preferences and providing personalized content. You can manage cookie preferences through your browser settings.

How We Use Your Information 

We may use the information we collect for various purposes, including:

• Marketing Communications: With your express consent, we may send you promotional materials, newsletters, special offers, and updates about our products and services. You can opt-out at any time by following the procedures outlined below.

• Customer Service: To respond to your inquiries, provide support, and improve our customer service operations. This may involve using AI assistants to streamline responses and enhance user experience.

• Transaction Processing: To process transactions, manage your account, and provide you with the products and services you request.

• Research and Analysis: To conduct research, analyze data, and understand consumer preferences for improving our offerings and enhancing overall customer satisfaction.

• Legal Compliance: To comply with applicable laws, regulations, or legal requests, including responding to subpoenas or court orders.

• Safety and Security: To protect against fraudulent, harmful, or prohibited activities and to ensure the safety and security of our services and users.

• AI Assistant Usage: We utilize AI assistants to enhance user interactions. These assistants analyze inquiries and provide personalized responses or recommendations based on your preferences and past interactions. The data collected by AI assistants is handled in accordance with this policy, and we ensure that it is used solely for improving service delivery and user experience.

Consent  

In compliance with the TCPA, your express consent is required before we contact you for marketing purposes. By providing your phone number and other contact information, you agree to receive calls and texts from us regarding our products and services. We obtain your consent in the following ways:

• Explicit Opt-In: You may provide your consent by checking an opt-in box or taking a similar affirmative action on our website or during account creation.

• Verbal Consent: If you provide your information through a phone call or in-person interaction, we may ask for your verbal consent to process your information for marketing purposes.

Opt-Out Procedures

We respect your right to change your communication preferences. If you wish to opt-out of receiving marketing communications, you can do so at any time by:

• Text Message: Reply to any text message from us with “STOP” to unsubscribe from future messages. You may also reply with “HELP” for assistance.

• Email: Click the “unsubscribe” link in any promotional email we send you, or contact us directly via email at [Contact Email].

• Account Settings: Log in to your account on our website to manage your communication preferences and opt-out of specific types of communications.

• Contact Us: Reach out to our customer service team at info@texassolarpanimals.com or mail requests to 1000 Weeson Rd. Forney, TX 75126 for assistance with opting out of communications or for any questions regarding your preferences.

Please allow up to 48 hrs for your opt-out request to be processed.

Rights of Consumers

Under the TCPA and other applicable laws, you have certain rights regarding: Consent, DNC, limitations on Calling times, Identification, Right to Opt-Out, Penalties for Violations, and Preservation of Policy.